Customer Service

Anglican Care’s vision is to ‘enhance the lives of ageing people’.  We aspire to enhance the wellbeing and quality of life for our customers by the provision of contemporary, high quality services underpinned by Christian philosophies.

Understanding our customers – we understand that each customer is unique and individual and brings with them rich lives and varied needs. It is very important for us to facilitate our staff to get to know and understand our customers, acknowledging and valuing their experiences, preferences and concerns. We believe that this will allow us to provide the very best level of care and service on an individualised basis.

Informed choice – from your very first call to us, Anglican Care’s Customer Service Team will ensure that the Anglican Care customer experience for older persons and their carers is responsive, individualised and consultative.  The Customer Service Team are dedicated to providing customers with comprehensive information on a range of products and services to assist people to make informed decisions and meet their changing needs.

Delivery of quality service – once you are receiving an Anglican Care service, whether that is in your own home, or you move into one of ours, all interactions from our staff will be helpful, courteous, friendly, compassionate and prompt. All of Anglican Care’s staff receive customer service training on an ongoing basis to ensure that an enhanced level of customer service is ingrained into our organisational culture.

Valued feedback – we recognise that through feedback from our customers we can continue to improve the quality of the services we deliver.  By working in partnership with you we can better understand and meet our customer’s expectations.

If you wish to provide any feedback to Anglican Care, please click here.