Customer Service

Anglican Care is committed to providing ‘Excellent Care and Enhanced Lifestyles’ to our residents and consumers.

As part of our current Strategic Plan, as an organisation, we have an increased focus on customer service, to enable us to provide the very best customer experience possible for everyone that comes into contact with Anglican Care.

We understand that each customer is unique and individual and brings with them rich lives and varied needs. It is very important for us to facilitate our staff to get to know and understand our residents and consumers, acknowledging and valuing their experiences and concerns. We believe that this will allow us to provide the very best level of care and service on an individualised basis.

From your very first call to us, Anglican Care’s Customer Service Centre staff will ensure that the Anglican Care customer experience for older persons and their carers is effortless and all interactions with our customers are responsive, individualised and consultative. The Customer Service Centre staff are dedicated to providing customers with comprehensive information on a range of products and services to assist people to make informed decisions and meet their changing needs.

Once you are receiving an Anglican Care service, whether that is in your own home, or you move into one of ours, all interactions from our staff will be helpful, courteous, friendly, compassionate and prompt. All of Anglican Care’s staff receive customer service training on an ongoing basis to ensure that an enhanced level of customer service is ingrained into our organisational culture.

As with all areas of our organisation we value your feedback. If you have any suggestions on how we might improve our customer service please click here.